All items purchased online through BalloonMalaysia.com are not returnable and refundable, unless the products are defective or the return is a result of our error. If the item is returned, you are responsible for the return shipping amount. No returns will be accepted after 7 days you received your items.
The product(s) must be photographed upon receiving and email to firstname.lastname@example.org within (7) days. The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice if any) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our office, We will credit you in the same manner as your original payment within 14 days of receiving the returned item.
We are always here to help, if you have questions, please email to email@example.com or call our customer service team at +6016-7466006.
For payment refund request, please click here for the online form.